• We are required to charge a 5.5% sales tax to all orders shipped within Wisconsin. Sales tax will not be charged on orders shipped to any other states.

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• We do not offer local pick-up and/or payment at this time.

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• In the rare event that a product is non-working or defective, please contact us within thirty (30) days of receiving the product for a replacement or refund of the defective item. If the item you are returning is not in stock at the time we receive the return, a full refund will be issued.​

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• Exchanges: We are happy to offer an exchange on an item as long as we have the exact item in stock at the time the return is received. Exchanges will be processed within 2 business days of receiving the item back. We will provide tracking information for the exchanged item. If the item you would like to exchange is no longer in stock we will issue a full refund.

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• Refunds: We are happy to offer a full refund on any defective item. Refunds will be processed within 2 business days of receiving the item back.

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• All items will be inspected before refunds or replacements are issued. Items found to be non-defective upon inspection or items returned in the case of buyer’s remorse, must be returned in the original condition the item was sent in. If the item is found to be in a different condition or missing parts, a restocking fee of up to 25% will be deducted from the refund. The original shipping cost we incurred to ship the item to you will also be deducted from the refund in these cases.

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• If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us, or items that you did not order, but received from us will qualify for a full refund.

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• You must contact us within 30 days if you intend to return any item back to our store. Items returned to us after 30 days and without contacting us, will not be refunded.

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• We are here for you! If you have any questions or concerns about your purchase we are happy to help! Please always call or email us before leaving feedback, opening claims or opening return requests as we are pleased to assist with any issues. We can provide product troubleshooting support or an exchange/refund on the item to resolve any issues. We strive to give our customers a “Goldstar” experience start to finish! We will do our best to answer your inquiries within 1 business day.

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     Feedback: Our feedback is very important to us. If you for any reason feel you have not had a 5 star transaction, please contact us before leaving feedback so that we can make it a positive buying experience.

 

Our normal business hours are Monday- Friday: 6:30am - 3pm CST. We will have extended holiday hours.

Phone: 715-577-2361

email: support@goldstartechstore.com

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Thank you!

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-Goldstar Tech Inc